Lime prioritize providing customers with requested products with maximum quality and minimal lead time..
Typical lead time of off-the-shelf type products are 2 weeks. For newly developed products’ lead time is typically 1-2 months. Lime effectively utilizes various communication method in our internal communication structure between marketing, R&D and customer service departments to encourage and develop seamless communication.
Production development Stages
Customer input |
【Detailed criteria】
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Production development |
【Sample sheet preparation in R&D laboratory】
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Sample Provision |
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RESPONSIBILITY | PROCESS FLOW | CONTROL METHOD | REMARKS |
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Customer Service | Customer Service receives PO / Request from Customer / Marketing |
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Customer Service | Ordering Sheet Sheet Samples Ordering Sheet Order Confirmation |
Order Sheet for Sheet samples |
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Managers / Directors | Order Sheet for Roll samples and Products (With Order Confirmation) |
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Customer Service | Ordering Sheet Sheet Samples Ordering Sheet PO Order Logs |
Issues Sheet Samples Order Sheet to R&D and QA/QC |
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Production R & D IMPEX |
Issues Order Sheet to production |
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Customer Service QA / QC IMPEX |
Recipients follow own procedures on order preparation and packing |
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Customer Service | Ordering Sheet Sheet Samples Ordering Sheet PO Order Logs |
Check order correctness and completeness as well as related documents |
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IMPEX | Shipping Invoice Packing List Way Bill Certificate of Acceptance |
Provides additional information related to shipping in case of incomplete shipping details |
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Customer Service | Order Logs | Sends shipment details with related documents to customer |
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Customer Service | Sends daily update of pending Orders and other details to concerned Departments |
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